Faq's

To start the services of Phone Se Pay from your shop, you need to follow the below-mentioned steps-

1. Visit the official website of Phone Se Pay- https://www.PhonePays.in/
2. Click on the “ Sign Up” option.
3. Fill in all the details and click on the “Register” button.
4. Verify your number by entering the OTP sent on your registered mobile number and complete the “Sign Up” process.
5. You will then be able to see the various plans that Phone Se Pay offers. Choose a plan and make an online payment. 
6. After making the payment, you will receive a call from the team of Phone Se Pay or you will receive a mail.
7. You will be asked to complete your KYC.
8. After the completion of your KYC, your Phone Se Pay Agent ID and password will be sent to your registered email address.

The commission earned by you in any form will reflect in your Agent Portal instantly

You can reach out to the customer support service of Phone Se Pay in two ways-

1. Mobile Number- 9059207545
2. Email ID- support@phonepays.in

For any complaint or support about Morpho Device, reach out at-

1. Mobile Number- 9059207545
2. Email ID- support@phonepays.in

For any complaint or support about Mantra Device, reach out at-

1. Mobile Number- +919059207545
2. Email ID- support@phonepays.in

Phone Se Pay has made tutorial videos for your convenience. You can check all the videos on the official YouTube channel of Phone Se Pay. However, below mentioned are some of the links to the tutorial videos of the services that Phone Se Pay offers-

How to install Mantra Device- https://www.youtube.com/watch?v=ZNttpHPRVEY&t=7s

How to install Morpho Device- https://www.youtube.com/watch?v=HHSvpHdmjNo&t=10s

4. Prepaid Recharges- https://www.youtube.com/watch?v=2XraeBJ0OT0

5. Bharat Bill Payment System (BBPS)- https://www.youtube.com/watch?v=Imc-Zk9CZ68

6. Prepaid Cards- https://www.youtube.com/watch?v=cEvUvhx2N9Y&t=3s

7. Wallet Balance- https://www.youtube.com/watch?v=F3EBQX4HZD8&t=163s

Wallet balance is the balance that is shown on the portal when you log in to your Agent Portal. The wallet is reloadable and there are three different ways to add money to your Phone Se Pay wallet like Cash in Bank, CDM, NEFT/RTGS/FT/IMPS and Power Pay.

As the Phone Se Pay wallet is reloadable, you can reload your wallet instantly by using any of the means.Phone Se Pay has assigned different charges for different means through which the wallet has to be loaded. When you reload your wallet, you can see the charge that you have to pay depending on the type of means ( Cash in Bank, CDM, NEFT/RTGS/FT/IMPS and Power Pay) through which you wish to add money to your Phone se pay wallet.

Yes, you can transfer the commission from your Phone Se Pay Wallet to your Bank Account. Moreover, you can use the commission earned on your next transaction.

1. Cash Withdrawal
2. Cash Deposit
3. Balance Enquiry
4. Mini Statement

For more details, click here- https://www.phonepays.in/products-n-services/aadhar-enabled-payment-system

With the help of Prepaid Recharges Service of Phone Se Pay, you can make the below mentioned recharges for your customers-

1. Mobile Recharges
2. DTH Recharges
3. Data Recharges
4. OTT Recharges

Yes, Phone Se Pay offers a definite amount of commission to its Agents for using the Prepaid Recharges service of Phone se pay. However, the commission offered may vary.

            For more details, click here- https://www.phonepays.in/products-n-services/recharges-prepaid

With the help of Bharat BillPay Service of Phone Se Pay, you can pay the below mentioned bills for your customers-

1. Electricity
2. Water
3. Gas
4. Mobile Postpaid
5. DTH
6. Landline Postpaid
7. Broadband Postpaid
8. Credit Card
1. LIC Premium

    For more details, click here- https://www.phonepays.in/products-n-services/bill-payments

You will need the following customer details for electricity bill payment:

1. Customer Mobile Number
2. Biller Name / Location
3. Consumer Number

If the payment is successful, please wait for 24 working hours for the payment to reflect in the provider’s account. If it isn’t updated in 24 hours, please raise a complaint with the help of information available on the Agent Portal.

If a bill payment has failed but the amount has been debited from your main wallet, this amount will be reversed back in 24 working hours.

Yes, Phone Se Pay offers a definite amount of commission to its Agents for using the BBP Service of Phone se pay. However, the commission offered may vary.

Prepaid Cards that Phone Se Pay offers are the alternative for cash. One can use Phone se pay Prepaid Card to make the payment instead of paying with cash.

           For more details, click here- https://www.phonepays.in/products-n-services/bill-payments

You can help your customers with the Prepaid Cards by activating their Prepaid Cards and reloading the cards whenever needed. The spending limit of Phone Se Pay Prepaid Card with minimum KYC is 1 lakh rupees a year, i.e., 10,000/- per month, however, on complete KYC, your customer gets a spending limit of 15 lakh rupees a year, i.e., 5 lakh rupees per month. 

Prepaid Cards can be used for anything. Prepaid Cards act like debit cards, but you need to load the cards beforehand. You can make payments offline or online and you can shop with Prepaid Cards. You can do anything with Prepaid Cards which you will do with the cash.